Dispatch & Scheduling Coordinator

Ramsey, MN
$20.00/hour
Monday-Friday | 8:00 AM - 4:30 PM (Overtime opportunities available)
Temp-to-Hire | Conversion after 480 hours

About the Opportunity

A growing service organization is seeking a Dispatch & Scheduling Coordinator to join its team. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and keeping operations running smoothly in a fast-paced environment.

The successful candidate will be organized, detail-oriented, and able to think quickly when coordinating schedules, handling incoming requests, and supporting both customers and field staff. This is an excellent opportunity for someone looking to build a long-term career with a company that values growth, teamwork, and outstanding customer service.

Key Responsibilities

• Answer and direct incoming calls professionally and efficiently.
• Gather and document customer service requests and new loss information.
• Prioritize incoming requests based on urgency and business needs.
• Coordinate and schedule appointments for field service teams.
• Conduct appointment confirmations and follow-up communications.
• Welcome and assist visitors entering the office.
• Perform general administrative and office support duties.
• Maintain accurate records and update information within company systems.
• Communicate effectively with customers, technicians, and internal team members to ensure smooth operations.

Qualifications

Required

• Previous customer service, administrative, scheduling, dispatch, or office support experience.
• Strong communication and phone skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong problem-solving and organizational skills.
• Basic computer proficiency, including Microsoft Office.
• Positive attitude and strong desire to learn and grow.
• Stable work history with demonstrated reliability and longevity.

Preferred

• Previous dispatch, scheduling, logistics, call center, or service industry experience.
• Experience handling high-volume phone calls and coordinating appointments.
• Sales or customer-facing experience.

What We're Looking For

• Positive, energetic, and customer-focused personality
• Strong sense of urgency and follow-through
• Excellent multitasking skills
• Dependable and team-oriented mindset
• Ability to remain calm under pressure
• Adaptability and willingness to learn new processes

Compensation & Benefits

During the Contract Period

• Medical, dental, and vision coverage
• Life insurance and short-term disability
• Accident and critical illness coverage
• Earned sick and safe time
• Employee discount programs

Upon Permanent Hire

• 100% employer-paid medical and vision coverage for employees
• Dental insurance
• Paid holidays and vacation time
• 401(k) with employer match
• Bonus opportunities
• Career growth and advancement opportunities

Why You'll Love Working Here

• Opportunity to join a growing organization
• Supportive and team-oriented environment
• Hands-on training and development
• Clear path for advancement
• Fast-paced and engaging workday
• Company culture focused on service, teamwork, and continuous improvement

If you enjoy helping people, solving problems, and keeping operations organized, we'd love to hear from you!